Refund policy

We do not allow returns, only exchanges. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at bobbi@thegrumpyprincess.com. Please note that exchanges will need to be sent to the following address, shipping paid for by customer:

6200 Grand River Blvd. #600 

Leeds, AL 35094

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any return question at bobbi@thegrumpyprincess.com. 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll be notified within 3 business days.
If more than 10 business days have passed since you've submitted your exchange request, please contact us at bobbi@thegrumpyprincess.com